Something wrong with Guild Wars support? - Guild Wars Forums

Lidorba · Jun 05, 2010, 07:08 PM // 19:08

First of all, I'm new here so hey

Well, I tried contacting the GW support via email for about two weeks.
trouble is, looks like they can't get my emails.
I emailed to [email protected].
My email was returned to me and it said:

Quote:

This is an automated message from the BorderWare MXtreme Mail Firewall
at host smtp1.guildwars.com.

The message returned below could not be delivered to its intended
destinations.

For further assistance, please send mail to <[email protected]>.

and so, I sent an email to this postmaster thingie and they never contacted me back.
I'm starting to feel negelcted :|
Is this problem happening just to me or it's something wrong with them?
I too, like a lot of people, reinstalled GW after a few years and couldn't remember any character name... I really want to get back to the game, it was really great, but I was away for three years..

Kumu Honua · Jun 05, 2010, 08:15 PM // 20:15

It's possible they have an error with their email support. Or it might be on your end.

You can always use the web support option instead from here: http://www.guildwars.com/support/

some-_1 · Jun 05, 2010, 08:44 PM // 20:44

Try the NCSoft support form:

http://help.ncsoft.com/cgi-bin/ncsof...nduser/ask.php

I've never had any problems or delays with that^ even though it all probably goes through the same system

.

Benderama · Jun 06, 2010, 12:32 AM // 00:32

there are lots of people asking support for their accounts back due to the bannings, so i'd wait for the whole thing to die down in case you get stuck with automated responses every time

camael · Jun 06, 2010, 01:31 AM // 01:31

I just got that same response from trying to send mail to them today. I would recommend just sending them a message through the browser rather than trying to email them. I've already gotten a response that way.

Lidorba · Jun 06, 2010, 02:16 AM // 02:16

I sent the question through the browser and already got an answer. Funny I didn't think of trying that earlier :P
All good now!
Thanks!

C4RB1N3 · Jun 06, 2010, 04:32 AM // 04:32

Go here http://tinyurl.com/232jjcb its easier, and a lot quicker.

jonnieboi05 · Jun 06, 2010, 05:13 AM // 05:13

Here's the direct link for Support: http://help.ncsoft.com/cgi-bin/ncsof...p_sid=9yjjlQuj

Mr. G · Jun 06, 2010, 01:50 PM // 13:50

As a rule of thumb it's often much easier to contact support via the website than by direct e-mail. A lot safer too.

Eragon Zarroc · Jun 07, 2010, 03:18 AM // 03:18

they could be having some mail issues with all the banned people e-mailing them

cofer89 · Jun 07, 2010, 04:17 PM // 16:17

I have the same issue I forgot my character name. Used the web support on the ncsoft site Friday morning and was told later Friday night someone was working on the issue. I filled out the question part identical to the example with name address cd key all that good stuff. I have yet to hear from them. Any one know what the hold up could be or what's the normal lead time on this issue.

los!!! · Jun 13, 2010, 11:46 PM // 23:46

And may ask where do they answer you? In the email that i register?

Aanwezig · Jun 14, 2010, 02:28 AM // 02:28

I too recently started playing again (while looking forward to GW2) after not having done so in more than 2 years. Didn't remember much except an estimate of my last login-date and some char-names I might had used. Not even my email I had to log in with.

It took some emailing back and forth to get it fixed but I've got my account back. Had to give some additional information (keys used, where I lived, ..) though. Waiting for a response never took longer than 2 days and every response was polite and very helpfull.

I send a mail to the [email protected] -address. An account at the on-site -support (guildwars.com>support>website support) was made for me, which I then updated with my new questions or the answers to theirs. (This updating could be done via automated email or at the site itself by logging in. At the site it explains itself. In the mail i had to type my response between two green lines. Also kinda explained itself if you read it through.) Responses came both via email and the online support-account. (same responses at the same time) This all took place about two weeks ago.

I myself am/was very content with the support.

(In short; use the website-support)

Jun 07, 2010, 04:17 PM // 16:17	#11
cofer89 Ascalonian Squire Join Date: Jun 2010 Location: Indianapolis IN Profession: Rt/	I have the same issue I forgot my character name. Used the web support on the ncsoft site Friday morning and was told later Friday night someone was working on the issue. I filled out the question part identical to the example with name address cd key all that good stuff. I have yet to hear from them. Any one know what the hold up could be or what's the normal lead time on this issue. Last edited by cofer89; Jun 07, 2010 at 04:23 PM // 16:23..

Jun 14, 2010, 02:28 AM // 02:28	#13
Aanwezig Pre-Searing Cadet Join Date: Jun 2010	I too recently started playing again (while looking forward to GW2) after not having done so in more than 2 years. Didn't remember much except an estimate of my last login-date and some char-names I might had used. Not even my email I had to log in with. It took some emailing back and forth to get it fixed but I've got my account back. Had to give some additional information (keys used, where I lived, ..) though. Waiting for a response never took longer than 2 days and every response was polite and very helpfull. I send a mail to the [email protected] -address. An account at the on-site -support (guildwars.com>support>website support) was made for me, which I then updated with my new questions or the answers to theirs. (This updating could be done via automated email or at the site itself by logging in. At the site it explains itself. In the mail i had to type my response between two green lines. Also kinda explained itself if you read it through.) Responses came both via email and the online support-account. (same responses at the same time) This all took place about two weeks ago. I myself am/was very content with the support. (In short; use the website-support) Last edited by Aanwezig; Jun 14, 2010 at 02:33 AM // 02:33..

Jun 05, 2010, 08:15 PM // 20:15	#2
Kumu Honua Jungle Guide Join Date: Feb 2008	It's possible they have an error with their email support. Or it might be on your end. You can always use the web support option instead from here: http://www.guildwars.com/support/

Jun 05, 2010, 08:44 PM // 20:44	#3
some-_1 Lion's Arch Merchant Join Date: Jan 2008 Location: Reading, England Guild: Zaishen Masters [ZM] Profession: R/	Try the NCSoft support form: http://help.ncsoft.com/cgi-bin/ncsof...nduser/ask.php I've never had any problems or delays with that^ even though it all probably goes through the same system .

Jun 06, 2010, 12:32 AM // 00:32	#4
Benderama Krytan Explorer Join Date: Jul 2008 Location: UK Guild: [Rage] Profession: Rt/	there are lots of people asking support for their accounts back due to the bannings, so i'd wait for the whole thing to die down in case you get stuck with automated responses every time

Jun 06, 2010, 01:31 AM // 01:31	#5
camael Academy Page Join Date: Jul 2006 Guild: Outlandos D'Amour Profession: Me/	I just got that same response from trying to send mail to them today. I would recommend just sending them a message through the browser rather than trying to email them. I've already gotten a response that way.

Jun 06, 2010, 02:16 AM // 02:16	#6
Lidorba Pre-Searing Cadet Join Date: Jun 2010	I sent the question through the browser and already got an answer. Funny I didn't think of trying that earlier :P All good now! Thanks!

Jun 06, 2010, 04:32 AM // 04:32	#7
C4RB1N3 Frost Gate Guardian Join Date: Mar 2006 Guild: Looking For One. Profession: Mo/	Go here http://tinyurl.com/232jjcb its easier, and a lot quicker.

Jun 06, 2010, 05:13 AM // 05:13	#8
jonnieboi05 Forge Runner Join Date: Mar 2006 Location: Mableton, Georgia Guild: Guild Ancestors Reunited [?????????]	Here's the direct link for Support: http://help.ncsoft.com/cgi-bin/ncsof...p_sid=9yjjlQuj

Jun 06, 2010, 01:50 PM // 13:50	#9
Mr. G Desert Nomad Join Date: Jul 2006 Location: S. Wales Profession: Mo/Me	As a rule of thumb it's often much easier to contact support via the website than by direct e-mail. A lot safer too.

Jun 07, 2010, 03:18 AM // 03:18	#10
Eragon Zarroc Atra estern?? ono thelduin Join Date: Jan 2008 Location: Madness Incarnate Guild: [Duo] Profession: W/P	they could be having some mail issues with all the banned people e-mailing them

Jun 13, 2010, 11:46 PM // 23:46	#12
los!!! Ascalonian Squire Join Date: Oct 2006 Profession: N/	And may ask where do they answer you? In the email that i register?